Right of withdrawal
Rights of Withdrawal
Buyers, physical or moral persons, have a cooling-off period of 14 days from the delivery of their order to return the product to the seller for an exchange or a refund without penalty, with the exception of the return freight costs and the freight costs of the new product if it there is an exchange.
No exchanges or refunds will be accepted for any product on sale or special offer.
To make use of the right of withdrawal, you must use the withdrawal form (Withdrawal form).
BAM SAS will confirm receipt of your complaint by email.
You must then return the products to BAM SAS a maximum of 14 days after your payment:
- By post to this address: BAM SAS - Rue de la Vignerie - 14160 Dives sur Mer - France. You are responsible for the costs of returning the product by post (with the exception of a defective product or a BAM SAS error in the delivery of the product).
If one or more products are defective when you receive them, do the following:
- Tell us a maximum of 24 hours after your shipping receipt
- Then go to a post office with the defective item and the original packaging and make an official report that includes a copy of your order receipt with details about the defective product.
- Send us a copy of this official report with a picture
- We are trying our best to have a lawsuit with the Post with this official report.
- At this point we can offer you a credit note or a second delivery of this item.
Anyone who does not follow this procedure cannot request a refund, credit note or a second delivery.
An exchange or refund will not be accepted longer than 2 months after the order date.